Privacy Policy
Website Privacy Policy
Last Updated on 7th March 2024.
Thank you for choosing to be part of Conifer Innovations Pvt Ltd, doing business as Crest ("Crest," "we," "us,"or "our"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice or our practices with regard to your personal information, please contact us at support@getcrest.ai .
This privacy notice describes how we might use your information if you:
- Visit our website at https://app.getcrest.ai (“Site”)
- Engage with us in other related ways ― including any sales, marketing, or events;
and this Privacy Policy shall be applicable accordingly.
1. Policy coverage
This Privacy Policy describes how Crest (also referred to as “we”, “us”,or “our”) collects, uses and shares information received from you when you visit https://www.getcrest.ai (“Site”). Our Site is primarily designed to provide information to our customers and partners, particularly with respect to our various products and services, and caters to their requirements, which are typically businesses.
This Privacy Policy lays down applicable data protection rights of the visitors of the Site and their right to object to processing their information.
In order to use our Site, you authorise Crest to transfer your personal information, as provided by you, across national borders and to other countries where Crest and its partners operate, including the United States. The privacy protections and rights of authorities to access your information in these countries may not be equivalent to those in your country. We will only transfer your personal information to these countries, where permitted to do so by law and we will take steps intended to ensure that your personal information continues to receive appropriate protections.
2. Information collected through the Site
2.1 When you visit our Site or contact us to know more information about our products and services, Crest collects information that identifies you or which is associated with your device or browser.
Information
Purpose
Contact Details
· Name
· E-mail address
· Company name
· Phone number
· Country
· To respond to your queries when you contact us.
· To provide more information on our products and services when you contact us.
· Send marketing emails.
Device/Browser Information
· Browser type version and language;
· Operating system;
· Referrer URL;
· Crest’s URL’s that are accessed; and
· Internet protocol (IP) address.
· To determine locality of user in order to set the right language for the user.
· To provide a smooth experience while accessing our Site.
· We do not collect the whole IP but a part of it which is directly related to the user for better user experience.
2.2 We automatically collect log and usage data. Log and usage data is service-related, diagnostic, usage and performance information our servers automatically collect when you access or use our Site and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type and settings and information about your activity in the Site (such as the date/time stamps associated with your usage, pages and files viewed, searches and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called 'crash dumps') and hardware settings).
2.3 In addition to the above, we may collect details in relation to usernames, passwords, and other authentication data.
2.4 We may send marketing emails to you. Emails received from Crest may include a technology (called a web beacon (elaborated below)) that informs Crest whether you received or opened the email or clicked a link in the email. If you would like to discontinue receiving marketing email from us, you may update your email preferences by using the “unsubscribe” link found in emails.
Web beacons (or “tags”) are bits of programming code included in web pages, emails and ads that notifyCrest (or the companies that help us to run our business) when those web pages, emails or ads have been viewed or clicked. Embedded scripts are bits of programming code included within some of our web pages that measure how you use those web pages, such as which links you click. We use this information to improve our websites. You may be able to turn off scripting functionality, such as JavaScript, within your browser (please refer to your browser's help function). Note that if you disable scripting functionality, some Crest websites may not function properly.
2.5 All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.
2.6 You shall not provide us with any private data, including information set out in historical sales data, and we agree that in the event that you provide us with any private data, you shall be liable for the collection of the relevant consent from the data subject and we shall not be liable for the same.
2.7 If you supply us with personal information about other people (for example if you are are presentative from an employer client providing information about the employees), you represent that you have the authority to provide this information on their behalf and you should direct them to this privacy notice. In these instances, you further represent that the individuals to whom this information relates have been informed of and understand the reason(s) for obtaining the information and the manner in which this information will be used and disclosed, and have consented to such use and disclosure.
2.8 We may collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by Chargebee and Stripe. You may find their privacy notice link(s) here:https://www.chargebee.com/privacy/ and https://stripe.com/en-in/privacy.
2.9 Our Site usesGoogle Analytics, a web analysis service of Google, Inc. Google Analytics employs cookies that are stored on your computer in order to facilitate an analysis of your use of the Website. The information generated by these cookies, such as time, place and frequency of your visits to our Website, including your IP address, is transmitted to Google’s location in the US and stored there.
3. Use of information collected by Crest and the legal basis for these uses
3.1 We use the information we collect or receive:
(i) To facilitate account creation and login process. If you choose to link your account with us to a third-party account (such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation and logon process for the performance of the contract.
(ii) To post testimonials. We post testimonials on our Site that may contain personal information.Prior to posting a testimonial, we will obtain your consent to use your name and the content of the testimonial. If you wish to update, or delete your testimonial, please contact us at support@getcrest.ai and be sure to include your name, testimonial location, and contact information.
(iii) To Request feedback. We may use your information to request feedback and to contact you about your use of our Site.
(iv) To enable user-to-user communications. We may use your information in order to enable user-to-user communications with each user's consent.
(v) To manage user accounts. We may use your information for the purposes of managing our account and keeping it in working order.
(vi) To send administrative information to you. We may use your personal information to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies.
(vii) To protect our Services. We may use your information as part of our efforts to keep our Site safe and secure (for example, for fraud monitoring and prevention).
(viii) To enforce our terms, conditions and policies for business purposes, to comply with legal and regulatory requirements or in connection with our contract.
(ix) To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
(x) Fulfil and manage your orders. We may use your information to fulfil and manage your orders, payments, returns, and exchanges made through the Website.
(xi) To deliver and facilitate delivery of services to the user. We may use your information to provide you with the requested service.
(xii) To respond to user inquiries/offer support to users. We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services.
xiii) To send you marketing and promotional communications. We and/or our third-party marketing partners may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. For example, when expressing an interest in obtaining information about us or our Website, subscribing to marketing or otherwise contacting us, we will collect personal information from you. You can opt-out of our marketing emails at any time (see the "WHAT ARE YOUR PRIVACY RIGHTS?" below).
(xiv) For other business purposes. We may use your information for other business purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Site, products, marketing and your experience. We may use and store this information in aggregated and anonymised form so that it is not associated with individual end users and does not include personal information.
3.2 Consent - Where required, you give Crest your consent to place cookies and use similar technologies on our Site, and in email communications, in accordance with our Cookie Policy.
4. Cookies
A cookie is a text file containing an identification number which, when the Site is used, is transmitted to the user’s computer together with the other data actually requested and stored there. The file is kept there for later access and serves to authenticate the user. Since cookies are simple files and not executable programs, they do not pose any danger to the computer. You can choose to disable cookies, it may limit your use of certain features or functions on our website or service.
5. Sharing of personal information
5.1 Sharing with Crest’s Affiliates and Group Companies - Crest will share your personal information within its affiliates and group of companies for the purpose identified above. If you are using an email address that is associated with a business domain (e.g.,yourname@businessname.com) to access the Site, we may provide your personal information to that business.
5.2 Sharing withService Providers - Crest will share your personal information with companies that help us run our business by processing personal information on behalf of Crest for the purposes identified above. Such companies include Azure and Google Analytics.
5.3 Sharing withGovernment, Law Enforcement Agencies or Regulatory Bodies - Crest will share your personal information with applicable government, legal agencies or regulatory bodies in order to comply with applicable laws and investigations or to respond to a court order, judicial or other government subpoena.
5.4 Sharing with acquirer or merger entity - Crest may transfer information, including any personal information, to a successor entity in connection with a corporate merger, consolidation, sale of assets, bankruptcy, or other corporate change. If Crest is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
5.5 OtherInformation Sharing - Crest may share your personal information with your consent or if it believes that it will protect Crest, you or any other person or third party or to enforce any legal rights.
6. Links to third-party websites, applications and services
The Site provides links to third-party websites, applications, including social media pages, integrated social media tools or “plug-ins,” such as social networking tools. We do not own or have any control over the privacy practices of these third parties, and they are not covered by this PrivacyPolicy. If you decide to use any of the links available on the Site, you should review their privacy notices to learn about their data practices. If you use these tools to share personal information or you otherwise interact with these features, those companies may collect information about you and may use and share such information in accordance with your account settings, including by sharing such information with us and the general public.
7. Security of personal information
The security of your information is important to us. Crest has implemented reasonable security measures to protect the information in our care, both during transmission and once it is received. This includes but is not limited to the use of firewalls and encryption. No method of transmission over the internet or method of electronic storage is 100% secure; therefore, while we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
8. Storage duration
8.1 Our retention periods for personal information are based on business needs and legal requirements. We retain personal information for as long as is necessary for the processing purpose(s) for which the information was collected, and any other permissible, related purpose.
8.2 We usually keep your information for as long as required to:
• to respond to any questions or complaints;
• to show that we treated you fairly;
• to demonstrate compliance with our regulatory obligations; and/or
• to maintain records according to rules that apply to us.
8.3 We will also keep your information for as long as it is needed for legal, regulatory or technical reasons (such as where data has to be held in relation to historic insurance claims). We may also keep it for research or statistical purposes. If we do, we will make sure that your privacy is protected and only use it for those purposes. To the extent your current or potential employer has instructed us to process your personal information on their behalf, we will retain data in accordance with their instructions.
9. Accessing your information
9.1 If you would at any time like to review or change the information in your account or terminate your account, you can:
Contact us using the contact information provided.
Log in to your account settings and update your user account.
9.2 Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with applicable legal requirements.
9.3 Opting out of email marketing: You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list — however, we may still communicate with you, for example to send you service-related emails that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes. To otherwise opt-out, you may contact us using the contact information provided.
10. Information relating to children
We do not knowingly solicit data from or market to children under 18 years of age. By using the Website, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Website. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at support@getcrest.ai .
11. Controls forDo Not Track feature
Most web browsers and some mobile operating systems and mobile applications include aDo-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.
12. Changes to this Privacy Policy
This Privacy Policy is subject to change from time to time. We encourage you to periodically review this page for the latest information on our privacy practices.
13. Information we receive from other sources
We receive information from other Service users, from third party services.
Crest use of information received, and Crest transfer of information to any other app, from Google APIs will adhere toGoogle's API ServicesUser Data Policy, including the Limited UseRequirements.
14. Your Rights:
You are entitled to the following rights:
14.1. You can request Us for access, correction, update or request deletion of Your Personal information.
14.2. You can object to the Processing of Your Personal information, ask Us to restrict processing of Your Personal information or request portability of Your Personal information.
14.3. You have the right to opt-out of marketing communications We send You at any time.You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing emails We send You. To opt-out of other forms of marketing(such as postal marketing or telemarketing), please contact Us.
14.4. Similarly, if We have collected and processed Your Personal information with Your consent, then You can withdraw your consent at any time. Withdrawing Your consent will not affect the lawfulness of any processing We have conducted prior to Your withdrawal, nor will it affect processing of Your Personal information conducted in reliance on lawful processing grounds other than consent.
14.6. If You seek access to, or wish to correct, update, modify or delete Your Personal information that We process, please contact Us at the details provided in clause 15. We respond to all requests We receive from individuals wishing to exercise their data protection rights within a reasonable timeframe in accordance with applicable data protection laws.
15. Contact information
If you have questions or comments about this notice, you may email us at support@getcrest.ai
16. Grievance Officer
Name: Yogeesh C Byahatti
Designation: Chief Technology Officer
Contact Number: +91 9538424384
Email Id: yb@getcrest.ai
